chapter 12 Integrating the Organization from End to End – Enterprise Resource Planning

back bones of ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system.

Integration Tools

Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM 

vendor and must integrate the different modules together

–Middleware – several different types of software which sit in the middle of and 

provide connectivity between two or more software applications

–Enterprise application integration (EAI) middleware – packages together 

commonly used functionality which reduced the time necessary to develop 

solutions that integrate applications from multiple vendors

Enterprise Resource Planning (ERP)

ERP systems must integrate various organization processes and be:

–Flexible

–Modular and open

–Comprehensive

–Beyond the company

chapter 11 Building a Customer-Centric Organization – Customer Relationship Management

Customer Relationship Management (CRM)
CRM enables an organization to:

–Provide better customer service

–Make call centers more efficient

–Cross sell products more effectively

–Help sales staff close deals faster

–Simplify marketing and sales processes

–Discover new customers

–Increase customer revenues

The Evolution of CRM

•CRM reporting technology – 

help organizations identify their customers across other 

applications

•CRM analysis technologies – 

help organization segment their customers into categories 

such as best and worst customers

•CRM predicting technologies – 

help organizations make predictions regarding customer 

behavior such as which customers are at risk of leaving

chapter 10 Extending the Organization – Supply Chain Management

Supply Chain Management have five basic component, 

which are:

 Ø  Plan is about what you want to achieve or do in future?? What your 

        objectives or strategies?? What method you used??

 Ø  Source - look for suitable supplier that offered good service.

 Ø  Make - step where the company manufacture their product.

 Ø  Deliver - in this step, when company receive order from customer,they 

       must be able to fulfill the order.

 Ø  Return - is when the good is damage and have to return it to the retailer.

Supply Chain Management Success Factors

 o   Make the sale to suppliers 

 o   Wean employees off traditional business practices

 o   Ensure the SCM system supports the organizational goals

 o   Deploy in incremental phases and measure and communicate success

 o   Be future oriented

chapter 9 Enabling the Organization – Decision Making

Decision Making

•Reasons for the growth of decision-making information systems

–People need to analyse large amounts of information

–People must make decisions quickly

–People must apply sophisticated analysis techniques, such as modeling and forecasting, to make good decisions

–People must protect the corporate asset of organizational information

Transaction processing system - the basic business system that

 serves the operational level (analysts) in an organization

Onlines transaction processing (OLTP) – the capturing of 

transaction and event information using technology to 

(1) process the information according to defined business rules, 

(2) store the information, 

(3) update existing information to reflect the new information

Onlines analytical processing (OLAP) – the manipulation of 

information to create business intelligence in support of strategic 

decision making.

Chapter 8 Accessing Organizational Information – Data Warehouse

Data warehouse is a logical collection of information  that gathered from many 

different operational databases that supports business analysis activities and 

decision-making tasks.

The primary purpose of a data warehouse is to aggregate information throughout an organization into a single repository for decision-making purposes.

they also have a system that uses for fixed the incorrect or incomplete information which is Information cleansing or scrubbing.

that all my comment..thank you..:)

chapter 7 Storing Organizational Information - Databases

Information is stored in databases

–Database – maintains information about various types of objects (inventory), events (transactions), people (employees), and places (warehouses)

Database models include:

–Hierarchical database model – information is organized into a tree-like structure (using parent/child relationships) in such a way that it cannot have too many relationships

–Network database model – a flexible way of representing objects and their relationships

–Relational database model – stores information in the form of logically related two-dimensional tables

 Entities and Attributes

Entity – a person, place, thing, transaction, or event about which information is stored

–The rows in each table contain the entities

–In Figure 7.1 CUSTOMER includes Dave’s Sub Shop and Pizza Palace entities

Attributes (fields, columns) – characteristics or properties of an entity class

–The columns in each table contain the attributes

–In Figure 7.1 attributes for CUSTOMER include Customer ID, Customer Name, Contact Name

Chapter 6

The value of quality info have five common characteristics that shows the high quality info.
ACCURACY - it is mean are the values corrects like the name is spelled correctly or not.
COMPLETENESS - are any value is missing  like the address code ,state, city and others.
CONSISTENCY - is aggregate or summary info in agreement with detailed info? example, do all total fields equal the true total of the individuals fields.
UNIQUENESS - is each transaction,entity and event represented only once in the information? for example are there any duplicate customers .
TIMELINESS - is the info current with respect to the business requirement for example , is information updated weekly,hourly or daily....