chapter 12 Integrating the Organization from End to End – Enterprise Resource Planning

back bones of ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system.

Integration Tools

Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM 

vendor and must integrate the different modules together

–Middleware – several different types of software which sit in the middle of and 

provide connectivity between two or more software applications

–Enterprise application integration (EAI) middleware – packages together 

commonly used functionality which reduced the time necessary to develop 

solutions that integrate applications from multiple vendors

Enterprise Resource Planning (ERP)

ERP systems must integrate various organization processes and be:

–Flexible

–Modular and open

–Comprehensive

–Beyond the company

chapter 11 Building a Customer-Centric Organization – Customer Relationship Management

Customer Relationship Management (CRM)
CRM enables an organization to:

–Provide better customer service

–Make call centers more efficient

–Cross sell products more effectively

–Help sales staff close deals faster

–Simplify marketing and sales processes

–Discover new customers

–Increase customer revenues

The Evolution of CRM

•CRM reporting technology – 

help organizations identify their customers across other 

applications

•CRM analysis technologies – 

help organization segment their customers into categories 

such as best and worst customers

•CRM predicting technologies – 

help organizations make predictions regarding customer 

behavior such as which customers are at risk of leaving

chapter 10 Extending the Organization – Supply Chain Management

Supply Chain Management have five basic component, 

which are:

 Ø  Plan is about what you want to achieve or do in future?? What your 

        objectives or strategies?? What method you used??

 Ø  Source - look for suitable supplier that offered good service.

 Ø  Make - step where the company manufacture their product.

 Ø  Deliver - in this step, when company receive order from customer,they 

       must be able to fulfill the order.

 Ø  Return - is when the good is damage and have to return it to the retailer.

Supply Chain Management Success Factors

 o   Make the sale to suppliers 

 o   Wean employees off traditional business practices

 o   Ensure the SCM system supports the organizational goals

 o   Deploy in incremental phases and measure and communicate success

 o   Be future oriented

chapter 9 Enabling the Organization – Decision Making

Decision Making

•Reasons for the growth of decision-making information systems

–People need to analyse large amounts of information

–People must make decisions quickly

–People must apply sophisticated analysis techniques, such as modeling and forecasting, to make good decisions

–People must protect the corporate asset of organizational information

Transaction processing system - the basic business system that

 serves the operational level (analysts) in an organization

Onlines transaction processing (OLTP) – the capturing of 

transaction and event information using technology to 

(1) process the information according to defined business rules, 

(2) store the information, 

(3) update existing information to reflect the new information

Onlines analytical processing (OLAP) – the manipulation of 

information to create business intelligence in support of strategic 

decision making.

Chapter 8 Accessing Organizational Information – Data Warehouse

Data warehouse is a logical collection of information  that gathered from many 

different operational databases that supports business analysis activities and 

decision-making tasks.

The primary purpose of a data warehouse is to aggregate information throughout an organization into a single repository for decision-making purposes.

they also have a system that uses for fixed the incorrect or incomplete information which is Information cleansing or scrubbing.

that all my comment..thank you..:)

chapter 7 Storing Organizational Information - Databases

Information is stored in databases

–Database – maintains information about various types of objects (inventory), events (transactions), people (employees), and places (warehouses)

Database models include:

–Hierarchical database model – information is organized into a tree-like structure (using parent/child relationships) in such a way that it cannot have too many relationships

–Network database model – a flexible way of representing objects and their relationships

–Relational database model – stores information in the form of logically related two-dimensional tables

 Entities and Attributes

Entity – a person, place, thing, transaction, or event about which information is stored

–The rows in each table contain the entities

–In Figure 7.1 CUSTOMER includes Dave’s Sub Shop and Pizza Palace entities

Attributes (fields, columns) – characteristics or properties of an entity class

–The columns in each table contain the attributes

–In Figure 7.1 attributes for CUSTOMER include Customer ID, Customer Name, Contact Name

Chapter 6

The value of quality info have five common characteristics that shows the high quality info.
ACCURACY - it is mean are the values corrects like the name is spelled correctly or not.
COMPLETENESS - are any value is missing  like the address code ,state, city and others.
CONSISTENCY - is aggregate or summary info in agreement with detailed info? example, do all total fields equal the true total of the individuals fields.
UNIQUENESS - is each transaction,entity and event represented only once in the information? for example are there any duplicate customers .
TIMELINESS - is the info current with respect to the business requirement for example , is information updated weekly,hourly or daily....

continue lagi. chapter 5

organizational structures that support strategic initiatives.

IT-RELATED STRATEGIC POSITIONS:

•         Chief Information Officer (CIO) – oversees all uses of IT and 

     ensures the strategic alignment of IT with business goals and objectives

Broad CIO functions include:

–     Manager – ensuring the delivery of all IT projects, on time and 

                      within budget

–     Leader – ensuring the strategic vision of IT is in line with the 

                  strategic vision of the organization

–     Communicator – building and maintaining strong executive 

                                relationships

•         Chief Technology Officer (CTO) – responsible for ensuring the 

     throughput, speed, accuracy, availability, and reliability of IT

•         Chief Security Officer (CSO) – responsible for ensuring the security 

     of IT systems

•         Chief Privacy Officer (CPO) – responsible for ensuring the ethical 

     and legal use of information

•         Chief Knowledge Office (CKO) - responsible for collecting, 

     maintaining, and distributing the organization’s knowledge

puasa ramadan

assalamualaikum sahabat..selamat berpuasa semua..puasa sebagai seorang mahasiswa(la sangat) sangat la mencabar dan adventurous.. ye la puasa bukan di sampaing kelaurga tercinta..lagi2 aku ne keluarga jauh nun di sanaaaaaaaa sabah. macam2 dugaan puasa ne..mana nk test nye nak kuiz nye. kali ne da masok ramadan ke tiga berpuasa di rantauan orang..insyaAllah ne ramadan terakhir berpuasa di negeri orang. harap semua puasa penuh ne semua...jangan ade yg ponteng plak..ehh asal ade cili kat celah gigi tu..opssss..haha..ok salam ramadan semua...

continue lagi lagi.

assalamualaikum. Measuring the success of strategic initiatives is the main topic for the chapter 4. in this chapter i will find the meaning of efficiency IT metrics and effectiveness IT metrics. Peter Drucker said, "do thing right" and "do the right things". this explain the meaning of the both metrics.

Peter Drucker

Efficiency IT metrics is throughput, transaction speed, system availability, information accuracy, web traffic, and resonse time. While for the effectiveness IT metrics is usability, customers satisfaction, conversion rates and financial. What is measured, how it measured, there muskt be benchmarks

Sabahan

salam... apa khabar org yang membaca? kali ni mau cerita sikit pasal orang sabah, negeri sabah dan pandangan kolot orang malaysia pasal sabah..(post ne mau pakai slang sabah..ada aku kesah?)..

sabah ku pada pandangan orang sabah..

Suria sabah

Masjid bandaraya

Kota Kinabalu

Lapangan terbang kota kinabalu

One borneo

Pandangan pelancong asing pasal sabah.

paling manang ne..pandangan orang SEMENANJUNG MALAYSIA pasal sabah.

pada pandangan saya la yang bermata empat ne..aku rasa orang yg berfikiran kolot macam ne tiada internet kali di rumah.. pakai internet pun tak tahu pakai..apa lagi mahu ada komputer..orang cakap think before u speak..aku rasa pembangunan di sabah lagi bagus dari sesetangah negeri di semenanjung..so apa lagi?PROUD TO BE SABAHAN.

sekarang isu ne adalah underground, but now tidak lagi..apa pandangan anda?

continue lagi.

Chapter 3 focuses on strategic initiatives for implementing competitive advantage. In this chapter introduce high profile strategic initiatives that an organization can undertake to help it gain competitive advantage and business efficiencies. There are 4 strategic that organization can apply.

Customer relationship management

Enterprise resource planning

further explaination about this strategic will be on the next next next chapter..tq

perempuan VS lelaki ketika shopping.

kalau perempuan berbelanja.

kite tengok mcm mn lelaki plak yg shopping.

hahaha...

credit to suarapeople.com.

continue yukkk

what is the 1st thing come across our mind after see the 3 pics?smartphone? technology? or bla bla bla? 

chapter 2 focuses on COMPETITIVE ADVANTAGE. the 3 smartphone have their own competitive advantage to attract customer to buy their products. there are 3 common tool that company can use.

Porter five forces model.

Three generic strategies.

Value Chain analysis.

on this chapter, im very interested with the perter 5 force model because its explain on the business rival such as buyer power where if buyer power is high, they can force a company and its competitors to compete on price. Second rivals is supplier power where if supplier power is high it can directly influence the industry. third, threat of substitute products is high if the is many alternative product in market and vice versa. Fourth is threat of new entrants is high when it is easy to enter the market and vice versa. Lastly rivalry among existing competitors is high when competition is fierce in a market and vice versa.

done for chapter 2.

Berjalan merendet di sanaaaaaa....

mula mula nk cite yang aku ne mmg kaki berjalan kat melaka ne..kalau kat sabah tak boleh nak jalan sgt sebab x da transport. tapi sekarang ne aku da ada lesen kereta, tapi what? still seperti dulu kata, gua x da kereta weiii.

bapaku, nk honda sivic satu. warna putih..boleh laaaa...

mcm ne la ghupe nyeeeee.

so nk start cerita ceriti ne. sbnrnya keluaran aku pegi merendet kali ne x rancang pon. pagi tu aku mesej la kwn aku, tapi dia tengah berkursus kahwin la plak. ape tah dia tu, nak kahwin da kowt..melepas guaa..haha..then dia pon ckp dia nk kuar g beli something. so aku ckp ok aku temankan ko. petang tu keluar la bersama. the best thing is, ne 1st time aku kelar dengan dia..mula2 tu sumpah sengan wei, diam seribu bahasa kowt. Aku ingat lg, bnda pertama dia belikan tuk aku is CoolBlog Capurcinoooo. wei aku x suka segala jenis kopi laa..but sebab tu benda pertama dia belikan aku bedal je laaa.. 

sampai jaya jusco, so puisng2 la kat dalam tu..naik turun kiri kanan da naik x nk turun da turun x nak naik.. tapi kenapa aku x rasa penat? ado la ciriti nyeee..haha da habis raund JJ sampai da hafal kedai tu kat mn, kedai ne kat mn, tempat makan kat mn, surau kat mana, then dia beli la bantal ngan mug nk bagi kat kawan dia.. so pegi makan kat jj tu..yang hebat kat sana..org bangla tu yg masak.. tah la nk catogori kan hebat ke x..haha.. tu je la nk d kabo kan..jumpa di atas tau..:)

Lets Begin!

1st and foremost , this is the 1st chapter that we learn in Business IT subject. this chapter call BUSINESS DRIVEN TECHNOLOGY. On this chapter talk about what is the role of the information technology. most people say, "hey, why i need to study IT? i have a laptop, internet wifi bla bla bla..so i do not have to study it". Yup it is true. But if u study further about this field, it will enhance u knowledge and skill. TECHNOLOGY IS EVERYWHERE DUDE.

How IT impact on business nowadays? since IT is everywhere, most operation in business now using IT.  Management Information System (MIS) is a business function just as marketing, finance, operation and human resources to solve business problems. to undestand what is MIS, u must understand what is the basic terms in IT.

DATA is the characteristics of an event and INFORMATION convert data in meaningful and useful context and BUSINESS INTELLIGENCE refers to applications and technologies that are used.

                             

IT Resource putting people use, information to work with and information all together to achieve organization goal. One fail, the business will fail.

And the last,there is four cultures that always practice in the organization that are information functional culture,information sharing culture,information inquiring culture and information discovering culture. done for chapter 1. :)

sesat

Assalamualaikum.

Ini adalah "my baby post" aka entri pertama KHD dalam blog ni. Mesti anda dan anda pelik entri pertama tp tajuk entri ni SESAT. Sebenar nya saja nak buat kelainan sebab mengikut pengalaman 3capitalL kebanyakan entri pertama blogII lain mesti cerita pasal diri sendirikan. So saje nk meng-unik-kan keadaan(unik la sgt haa), nak cerita la pasal benda lain.sebelum memulakan perjalanan pertama blog ni, saya bahaskan diri ini sebagai KHD(Kamil Hadi Daud).

Sesat? siapa yang sesat? haaa. Sebenar nya makhluk Allah yang paling di sayangi Rasulullah S.A.W yang sesat.

auuucakkkkk!

                                         

                                                 

da masuk rumah kami kena lah ada nama. MacamII nama nak bagi. Michael lah, Michelle lah, David silva lah, but at last kami bagi nama UNCLE. Bersempena apa?TOP SECRET, haha. Seriously tak penah lagi jumpa kucing yang semanja dia, se-hyperaktif dia. Kesukaan dia geselII kat kakitangan orang.sampai satu tahap nak gigit jari orang. BermainII dengan dia tibaII rasa sebak datang.   

dah penat bermain tido laa.

apa kena mengena bermain ngan Uncle dengan rasa sebak?cari punya cari dapat juga jawapan. Sebab KHD rindu dengan anakII buah kat kampung. Sebab dorg pun nakal macam kucing ni.nak nangis pun ada. Ni la heroII dan heroinII yang selalu membuat pening kepala.

Onel.

Kakak.

Adip.

Akip

Aulia.

Azwa.

Apip.

Mia.

Lagi 2 bulan dapat balik sabah jumpa kanakII nakal semua ni. sampai di sini saja untuk entri kali ni. Jumpa di entri seterus nya.BTW, Uncle tu sebenarnya betina, baru je cek td..haha

Feel free to comment and follow my blog.TQ