continue lagi lagi.

assalamualaikum. Measuring the success of strategic initiatives is the main topic for the chapter 4. in this chapter i will find the meaning of efficiency IT metrics and effectiveness IT metrics. Peter Drucker said, "do thing right" and "do the right things". this explain the meaning of the both metrics.

Peter Drucker

Efficiency IT metrics is throughput, transaction speed, system availability, information accuracy, web traffic, and resonse time. While for the effectiveness IT metrics is usability, customers satisfaction, conversion rates and financial. What is measured, how it measured, there muskt be benchmarks